What do they think of us?

I found it amusing this week, after we had talked about what stakeholders think about the organization I came face to face with two examples of what feedback can say about an organization. One particular incident I was on a call with a current client, the data they had sent to me was not the information that was needed to be input and I was trying to find out what had gone wrong and to get the correct data. The client on the other end of the line laughed and said "I'm so glad we use you to take care of this…you do the work I would hate to do, and you do it so well" While this may not have meant more money for the company, it was positive feedback to know that the client is happy with what we do. Another bit of feedback came from a different end of the spectrum, we supply information to a debit card printing company who then creates the cards and sends them directly to our participants. Much like our organization they rely on the accuracy of the information sent from us to do their jobs. Every month the printing company runs a report that tells them how many cards have been sent back due to bad information per client. Since we have started using this printing firm 3 years ago we have had the least amount of returns. Once again, these aren't huge victories or money making pieces of information, but it is positive feedback from two different stakeholder groups, clients because they utilize our programs and want to maintain their contracts, and the printing firm because part of their success is based on ours.