Today I woke up in a panic. If you didn't know already I am especially love stricken by John Mayer and am attending his concert on Friday August 22nd. While I was copying my work schedule into my new desk calendar I came across a rather horrifying problem. MY BOSS SCHEDULED ME ON FRIDAY AUGUST 22nd!!
This is my idea of a crisis....keep in mind I am 22.
I called work and spoke with my boss who matter of factly informed me that because so many people have requested off this weekend he had to put me on the schedule forgetting I held V.I.P tickets.
So, I called my friend Katy and we worked out a deal, thank goodness!
This happens ALL the time though, and some people call in "sick" the day of!
As an employee of a high strung managed restaurant I feel that it is absolutely necessary that there be back up plans for situations such as this to prevent my boss from getting high blood pressure. If there are 4 waitresses on for a night there should be a 5th on call ( even if it ruins their plans). It has always been our number one priority at the Argyle Grill that customer service is key to a sucessfull business. There is no room for terrible service because we are short staffed. I have brought up this 'on call' idea to my boss, he laughed at first but agreed we needed to do something about it seeing as people are leaving for college now and no one has been hired.
Sorry it's so much text, next time my message will be MUCH shorter!
2 comments:
After working in the branches for 2 1/2 years...I know what it is like to have somebody on call...and, unfortunetly, it doesn't always work.
In the branches, and I think this is the case with most financial institutions, we have what we call flex tellers - they float amongst the branches and help where it is needed. While reading your posting, I could only think of our Flex staff the whole time. There is a whole process set in place on how to request flex when you know you will be short handed, and how to request them if something comes up that day (like tellers calling in sick). They may even have a tougher job then the tellers who stay at the same branch all the time. They have to learn each branches way of doing things (such as balancing at night), the different codes for the doors and not to mention learn everybody's name! lol.
The flex tellers are wonderful to have...when the system works. It's almost like we don't have enough flex tellers to go around and their schedules can change weekly as to which branch they are supposed to go. They can get to one branch in the morning at 8:30 and by 10 they have been called to go to another branch that needs them more desperetly then the branch they originally started out in. Then there is issues of branches not getting the flex they need and leaves them short handed, which in turn affects the members. I have also seen cases where branches need a flex and they are told they can't be pulled from anywhere and there is a branch, that doesn't necessarily need the flex, but they say they do so the other branch has to suffer. It is a vicious cycle.
Now that I think my comment is just as long as Rachel's post...lol. How come there isn't a spell checker on this thing?!? I apologozie for any misspellings!
Rachel -- first of all, wonderful post (appliation to work place AND personal investment!) I think you offered your management team a feasible solution; maybe they neeed some "followship" training!
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